Privacy Policy
Last updated: March 2026
1. Who we are
This website is operated by Qwyk Solutions Ltd, a company registered in England and Wales.
Company number: 13590993
Registered address: Runway East, Victoria Street, Bristol, England, BS1 6AA
Email: info@qwyk.co.uk
Website: www.qwyk.co.uk
We are the data controller for personal data collected through this website. This policy explains what data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
2. What data we collect and why
Contact and enquiry forms
When you submit a form on our website, we collect your name, email address, and any information you provide in your message. We use this to respond to your enquiry and assess whether Qwyk can help your business. The legal basis for this processing is legitimate interests.
Live chat (Tidio)
Our website uses Tidio to provide live chat functionality. If you use the chat widget, Tidio may collect your name, email address, and the content of your conversation. This data is processed by Tidio on our behalf and stored on Tidio's servers. You can view Tidio's privacy policy at tidio.com/privacy-policy. The legal basis for this processing is legitimate interests.
Email communications (MailerLite)
If you complete a quiz or download a resource from our website and provide your email address, your details are passed to MailerLite, our email platform, to deliver that resource to you. We may follow up with relevant content about Business Central and ERP migration. You can unsubscribe at any time using the link in any email we send. The legal basis for this processing is consent, given when you submit the form.
CRM records
When you make an enquiry or book a call, your contact details and the nature of your enquiry are stored in our CRM system to manage our relationship with you. We retain this data for as long as is necessary to manage the business relationship or as required by law. The legal basis for this processing is legitimate interests.
3. Cookies
This website uses cookies. Some are strictly necessary for the site to function. Others are used for analytics purposes to help us understand how visitors use the site so we can improve it.
Strictly necessary cookies
These are essential for the website to operate and cannot be switched off. They do not track you across other websites.
- Framer, our website platform, for basic site operation
- Tidio, for live chat session management
Analytics cookies (Google Analytics)
We use Google Analytics to collect anonymised information about how visitors use our website, including which pages are visited and how long visitors spend on them. This data helps us improve our website and content. Google Analytics sets cookies to distinguish visitors and track sessions. The data collected is aggregated and does not identify individual visitors.
Google Analytics data is processed by Google LLC and may be transferred to servers in the United States. Google operates under the EU-US Data Privacy Framework and Standard Contractual Clauses to ensure adequate protection for this data. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
The legal basis for analytics cookies is legitimate interests. We have assessed that our interest in understanding website performance is not overridden by your rights, given the anonymised and aggregated nature of the data collected.
4. Who we share your data with
We do not sell your personal data. We share data only with the following third-party service providers who process it on our behalf:
- Tidio - live chat platform, data stored on servers within the EU and UK
- MailerLite - email delivery platform, based in Lithuania and operating within the EU, processing data in accordance with UK GDPR via standard contractual clauses
- Our CRM provider, for managing contact and enquiry records
- Google LLC - Google Analytics, for anonymised website analytics. Data may be transferred to the US under appropriate safeguards
We may also disclose your data where required by law or to protect our legal rights.
5. How long we keep your data
- Enquiry and contact form data: retained for up to 3 years from last contact, or until you request deletion
- Email marketing records: retained until you unsubscribe or request deletion
- CRM records: retained for the duration of the business relationship and up to 6 years thereafter, in line with standard UK commercial record-keeping requirements
- Live chat transcripts: retained in accordance with Tidio's data retention policy
6. Your rights
Under UK GDPR you have the following rights in relation to your personal data:
- Right of access - you can request a copy of the personal data we hold about you
- Right to rectification - you can ask us to correct inaccurate data
- Right to erasure - you can ask us to delete your data in certain circumstances
- Right to restrict processing - you can ask us to limit how we use your data
- Right to data portability - you can ask us to provide your data in a portable format
- Right to object - you can object to processing based on legitimate interests
- Right to withdraw consent - where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at info@qwyk.co.uk. We will respond within one month of receiving your request.
7. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website is served over HTTPS and access to CRM and email systems is protected by authentication controls.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and inform affected individuals without undue delay where required to do so.
8. International transfers
MailerLite is based in Lithuania and processes data within the EU, which the UK recognises as providing adequate data protection. Any transfers outside the UK or EU are made using appropriate safeguards, including standard contractual clauses approved by the relevant authorities.
9. Children's privacy
Our website and services are directed at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Links to other websites
Our website may contain links to third-party websites. This privacy policy applies only to qwyk.co.uk. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.
11. Changes to this policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically.
12. How to complain
If you have concerns about how we handle your personal data, please contact us first at info@qwyk.co.uk and we will do our best to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:
- Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Tel: 0303 123 1113
- Website: ico.org.uk